Westlake Dream Gates

Terms & Conditions

The terms that govern your use of Westlake Dream Gates’ website and services.

Terms & Conditions

“You are entitled to a completely filled in copy of this agreement, signed by both you and the contractor, before any work may be started”

Last Updated May 3, 2025

1. description of work

Contractor will furnish all labor, materials, equipment, and supervision necessary to complete the project as described in the approved Quote. The Quote, once approved by the Client, becomes part of this Contract and defines the full scope of work.

2. dimensions and tolerances

Wood dimensions are nominal and may vary up to 1/2″ from the stated size. Final product measurements may differ slightly, especially when multiple wood components are stacked. Fence height may be shorter than quoted due to this standard industry practice. Similarly, aluminum dimensions may also vary slightly, and custom finishes on steel ornamental materials might not guarantee exact color matching or uniform surface texture.

3. materials and finishes

Unless otherwise specified in the Quote

• Wood will be rough cut and not sanded or pre-stained.
• Saw marks and other natural imperfections may be visible.
• Color matching is not guaranteed for wood or stain finishes.
• Aluminum is powder coated
• Steel will be painted

4. quote approval and contract formation

This Contract becomes effective upon Client approval of the Quote in writing (email is sufficient) and submission of payment information. Deposits for special orders or non-stock items are non-refundable once placed. Client has the legal right under federal law to cancel this transaction within three (3) days (excluding Saturday and Sunday) from the date of acceptance of this proposal. In the event this proposal is not approved by WDG sales or credit departments, this proposal shall become null and void; Any payment shall be refunded to the customer

5. payment terms

  • The Contract Price is as stated in the approved Quote, subject to change via approved Change Orders.
  • Check/E-Check Payments: No added fees.
  • Credit Card Payments: Subject to 3% processing fee.
  • Down Payment: Not to exceed 10% of the Contract Price or $1,000, whichever is less.
  • Progress Payments: Required for jobs $7,000 or more; schedule defined in the Quote.
  • Final Payment: Due immediately upon completion. Late payments will incur a 2% monthly fee (24% annual) and a $5 minimum monthly charge. Legal or collection costs will be the Client’s responsibility.

6. start date and project duration

Work will be scheduled after receipt of the down payment. Actual start and completion dates will be coordinated based on availability and project readiness.

7. delays and permitting

  • Delays beyond Contractor’s control (weather, material delays, etc.) are not the Contractor’s responsibility.
  • If permitting delays the project, a new Quote may be issued after 60 days reflecting updated pricing.
  • Client is responsible for obtaining required permits and HOA approvals prior to project start.

8. property access & site conditions

Client agrees to:

  • Provide jobsite access, power, and water.
  • Clear a 2-ft work area along the fence line.
  • Remove objects attached to the fence.
  • Secure all pets and keep minors away from the jobsite.
  • Notify neighbors of the upcoming work and allow necessary access.

9. site limitations & exclusions

Contractor is not responsible for:

  • Damage to unmarked irrigation or private utility lines.
  • Landscape or plant damage within the work area.
  • Reattachment of objects, removal of downspouts, or other access-related work.
  • Removal of existing concrete footings unless specified.
  • Unexpected subsurface conditions (roots, rocks, concrete).
  • Grading or soil leveling. Fence gaps due to terrain are normal.

10. change orders

Any change in scope, materials, or unforeseen conditions will require a written Change Order approved by the Client before work continues.

11. warranty

Craftsmanship Warranty: 1-year warranty on workmanship for fences and gates.

Material warranties for all products are for materials solely. Labor required to replace or repair is not included

Powder-coat finish: typically 10 years, though it can vary depending on the product and coating line selected for your project.

Wood warranty excludes damage from:

  • Normal checking, splitting, warping, shrinkage, discoloration.
  • Overwatering, overgrowth, or soil movement.
  • Exposure to the elements or lack of maintenance.

Gate Operators

  • 90-day labor warranty.
  • Manufacturer warranties apply beyond that. Labor for replacement after 90 days is not included.

12. liability and property line responsibility

Client is responsible for identifying accurate property lines. Contractor will rely on information provided. Client agrees to defend and indemnify Contractor for any boundary disputes or encroachments.

13. tenant work authorization

If the Client is a tenant, they confirm that the property owner has approved the work. Tenant agrees to hold Contractor harmless from claims arising from lack of owner approval.

14. limitation of liability

Contractor is not liable for:

  • Working across unmarked easements.
  • Acts of God or damage from weather.
  • Delays caused by Client or third parties.
  • Special, incidental, or consequential damages.

15. entire agreement

This Contract, including the Quote and Appendices, is the full agreement between parties. It supersedes all prior communications. Any changes must be in writing and signed by both parties.

16. severability

If any provision is deemed unenforceable, the remainder of the agreement remains in effect.

17. waiver

A waiver of one term does not waive future enforcement of that term or any other provision.

18. force majeure

Contractor is not responsible for delays or failures due to events beyond control, including natural disasters, war, strikes, or government action. If such an event exceeds 30 days, the contract may be terminated.

19. privacy and communication

Upon messaging opt-in, the end user agrees to receive messages regarding the inquiry (estimate) submitted or the project contracted with Westlake Dream Gates LLC. End users can opt-out by replying STOP or ask for more information by replying HELP. Message frequency varies. Message and data rates may apply. Please refer to our privacy policy for further information about the use of your data.

20. branding & photography rights

Upon completion of the project, Westlake Dream Gates LLC may affix a small branded decal to the installed gate, fence, or structure. Client also grants Westlake Dream Gates LLC a non-exclusive, royalty-free, perpetual license to photograph the completed work and use such photographs for portfolio, website, marketing, advertising, and promotional purposes across any medium, including digital and print. No personally identifying information — including name, street address, or other identifying details — will be disclosed in connection with such photographs without Client’s express written consent. Client may request removal of the decal or opt out of photo use by providing written notice prior to commencement of work.

21. dispute resolution

All disputes shall be resolved by binding arbitration in Ventura County, CA, per JAMS Streamlined Rules. Parties waive rights to trial by jury or class action. Opt-out within 30 days by written notice.
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